1. Agreement and authority
These Terms govern access to and use of LTS Inventory. The person creating a workspace represents that they are authorized to accept these Terms for the business or organization identified during signup (the “Customer”). Each person who uses the workspace must be authorized by the Customer and must follow these Terms and the Customer’s policies.
The signup flow must identify the accepted version and record who accepted it and when. Material updates must require acceptance of the new version before operational use resumes. Legal, support, billing, sign-out, and authorized record-retrieval routes remain available as appropriate.
2. The service
LTS provides LTS Inventory as a hosted, shared software service for inventory, receiving, stock movement, counts, traceability, alerts, reports, scanning, and related business workflows. Each Customer receives a logically isolated workspace. The service is not a custom software build, and the Customer does not receive ownership of LTS source code.
3. Accounts and workspace administration
Customers must provide accurate information and keep it current. Users must protect passwords, multi-factor authentication methods, devices, recovery channels, and session access. Workspace Owners control invitations, roles, location access, and billing authority. The Customer is responsible for activity performed through accounts it authorizes, except to the extent caused by LTS’s breach of these Terms or applicable law.
Suspected unauthorized access must be reported promptly to inventory@lit-solutions.tech.
4. Free trial, price, and payment
An eligible new workspace receives a seven-day free trial on the self-service plan chosen at signup: Essentials, Operations, or Control. Invited teammates do not choose a plan. No payment card is required to begin. The published plan guide lists Essentials at $49 monthly or $490 annually; Operations at $149 monthly or $1,490 annually; Control at $399 monthly or $3,990 annually; and managed/custom Enterprise starting at $1,250 monthly or $15,000 annually. This website does not submit those amounts for payment. The charge is shown again in Stripe Checkout before payment. After the trial, continued access requires that chosen plan. Enterprise is provisioned by agreement with LTS, not through self-service signup.
Payments are processed on Stripe-hosted pages and renew on the confirmed billing interval until canceled. The Workspace Owner can manage the subscription, payment method, invoices, and cancellation through Account and billing and the Stripe billing portal. LTS Inventory does not store complete payment-card numbers.
Counsel must approve final language for taxes, failed payments, refunds, price changes, renewal notice, and jurisdiction-specific automatic-renewal requirements.
5. Cancellation, suspension, and record retrieval
Cancellation stops future renewal in accordance with the billing-portal terms. When a trial or subscription is inactive, expired, unpaid, canceled, or suspended, LTS may lock operational inventory functions. Lockout does not delete Customer records and must not remove the authorized record-retrieval path.
An authorized Workspace Owner may use account recovery controls to prepare and download a portable copy of workspace data, subject to identity verification, role checks, tenant isolation, security controls, export availability, and lawful retention restrictions. Reactivation may restore operational access where permitted.
6. Acceptable use
Customers and users may not:
- use the service unlawfully or process data they have no right to process;
- probe, bypass, defeat, or interfere with authentication, authorization, tenant isolation, billing enforcement, rate limits, audit trails, or safeguards;
- upload malware, distribute harmful code, disrupt availability, or impose unreasonable load;
- impersonate another person or misrepresent authority;
- reverse engineer or attempt to extract source code except where applicable law expressly permits it; or
- use the service to build or train a competing product without LTS’s written permission.
LTS may investigate suspected violations and restrict affected access when reasonably necessary to protect customers, the service, or others.
7. Customer data and instructions
The Customer retains its rights in data submitted to the workspace (“Customer Data”). The Customer grants LTS and its service providers a limited right to host, copy, transmit, process, back up, and otherwise use Customer Data only as needed to provide, secure, support, and improve the service; follow documented Customer instructions; and meet legal obligations.
The Customer is responsible for the accuracy, quality, legality, and authorized collection of Customer Data. If a separate data-processing agreement is legally required, the parties must complete it before the relevant processing begins.
8. Confidentiality
Each party may receive non-public business, technical, security, or commercial information from the other. The receiving party must use reasonable care to protect it and use it only for the service relationship. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without confidentiality restrictions. Legally compelled disclosure may be made after notice when notice is lawful.
9. Security
LTS will maintain administrative, technical, and organizational safeguards appropriate to the nature of the service and data processed. Current controls include encrypted connections, protected secrets and sessions, role-based access, tenant isolation, audit trails, and time-limited customer-approved support access. No internet service can guarantee absolute security. Customers must use available security features and report suspected compromise promptly.
Any final incident-notification deadline, audit right, certification claim, or service-level promise requires verification against the implemented program and qualified legal approval.
10. Service providers and third-party services
LTS may use providers for hosting, authentication, payments, transactional email, monitoring, and supporting infrastructure. Third-party services may have separate terms and privacy practices. LTS is not responsible for Customer-controlled integrations or third-party services outside LTS’s control, but remains responsible for its own obligations under these Terms and applicable law.
11. Product changes, maintenance, and availability
LTS may deploy security fixes, reliability improvements, and product updates to the shared service. Planned maintenance and material incidents will be communicated through status or support channels when practical. LTS will provide reasonable notice before knowingly removing material paid core functionality unless an urgent security, legal, or reliability issue requires faster action.
No uptime percentage, service credit, response time, recovery promise, or other service level is offered unless stated in a separate written agreement approved by LTS.
12. Intellectual property and feedback
LTS and its licensors retain all rights in the service, software, documentation, designs, trademarks, and related technology. Subject to these Terms and payment when due, LTS grants the Customer a limited, non-exclusive, non-transferable right to use the service during the applicable trial or subscription term for its internal business operations.
If a user voluntarily provides feedback, LTS may use it without restriction or compensation, provided LTS does not identify the Customer publicly without permission.
13. Exports, closure, deletion, and retention
Workspace Owners can request a portable export and schedule account closure through account controls. Closure may include a cooling-off period during which the request can be reversed. Operational data will be deleted or de-identified according to the documented closure and retention process, except for minimum records retained for security, fraud prevention, billing, disputes, backups, or legal obligations.
Final retention periods, backup-deletion timing, export availability, and post-termination access windows require owner and legal approval and must match actual system behavior before launch.
14. Support and communications
Support requests may be sent to inventory@lit-solutions.tech. Customers authorize LTS to send transactional messages needed for authentication, security, billing, incidents, and operation of the service. Marketing messages, if any, require a separate lawful preference and unsubscribe process.
15. Termination
Either party may end the subscription as described in the billing and cancellation sections. LTS may suspend or terminate access for material breach, unlawful use, security risk, nonpayment, or where required by law. When practical, LTS will provide notice and an opportunity to cure; urgent risks may require immediate restriction.
Sections that by their nature should survive termination—including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, dispute terms, and lawful retention—will survive.
16. Legal terms requiring counsel completion
The following provisions are deliberately not asserted as final: warranty disclaimers, limitation of liability and exclusions, indemnification, governing law, venue, arbitration or court process, class-action waiver, force majeure, assignment, export controls, notices, severability, waiver, and the complete-agreement clause. Qualified counsel must select and approve these provisions for LTS’s actual jurisdiction, customers, insurance, and risk posture before the Terms govern a public paid service.
17. Changes and contact
LTS will identify the current version and effective date. Material changes will be communicated through the service or verified account contact and will require acceptance before further operational use. Non-material clarifications may become effective when posted, subject to applicable law.
Questions may be sent to inventory@lit-solutions.tech. See the Privacy Policy.