Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") form a binding agreement between you ("Client," "you") and Little Technical Solutions LLC ("we," "us," "our," "the Company"), a Virginia limited liability company. By requesting a quote, submitting a project form, scheduling service, or making a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our services or submit payment.

2. Services

Little Technical Solutions LLC provides website design and development, computer repair, networking, cybersecurity, and small business IT services ("Services") as described on our website. Specific scope, deliverables, and pricing for any given job are confirmed with you individually before work begins. Prices published on our website are starting points for typical jobs and are not binding quotes for atypical, complex, or larger-scope work.

3. Payment Terms

Payment is processed securely through Square, via our website's payment page at littletechicalsolutions.com/payment. We do not collect, view, or store your payment card information. All payments require agreeing to these Terms via the checkbox on that page before the payment button will work. Unless otherwise agreed in writing:

• Fixed-price services (such as website packages) require full payment before work begins. We do not use a deposit-plus-balance structure — the full project amount is due upfront, before any work is authorized to start.
• Hourly and diagnostic-based services are billed upon completion of work, unless a different schedule is specified on your invoice.
• All prices are in U.S. dollars. You are responsible for any taxes applicable to your purchase.
• Payment is due upon receipt of invoice unless a different due date is specified.
• Late payments may result in suspension of ongoing services (such as website hosting assistance or monthly IT support) until the account is brought current.

4. Cancellations, Refunds & Chargebacks

Because fixed-price project work (such as website design) begins with planning, design, setup, configuration, and custom labor immediately after payment, your payment may become partially or fully non-refundable once work has commenced. Any refund is limited to work not yet performed and is determined by Little Technical Solutions LLC in good faith based on completed labor and incurred costs. If you cancel before any work has begun, your payment may be refunded at our sole discretion, less any transaction fees already incurred.

Completed, delivered work (including but not limited to finished websites, completed repairs, and completed installations) is non-refundable. If you believe work was not completed as agreed, you must contact us directly at 636-426-0289 or dylan@littletechicalsolutions.com within 7 days of completion so we can address the issue directly.

You agree to contact us and attempt to resolve any billing dispute directly before initiating a chargeback, dispute, or reversal with your bank, card issuer, or Square. Initiating a chargeback for services that were actually rendered, without first attempting to resolve the matter with us, may be treated as fraudulent and pursued to the fullest extent permitted by law, including recovery of the disputed amount, collection costs, and reasonable attorney's fees. We retain all records of communications, project scope, and delivered work to contest unwarranted disputes.

5. Client Responsibilities

You represent and warrant that:

• You are the lawful owner of, or have obtained express permission to authorize service on, any device, network, account, or system you ask us to work on.
• Any content, images, text, logos, or materials you provide for website work are either owned by you or properly licensed for your use, and do not infringe any third party's rights.
• Information you provide to us (including on the project intake form) is accurate and complete to the best of your knowledge.
• You are responsible for backing up your own data before any computer, network, or website service begins. While we take reasonable care, we are not responsible for data loss during repair, migration, or configuration work, except where caused by our gross negligence or willful misconduct.

6. No Guarantee of Outcome

Technology services inherently involve uncertainty. We will use reasonable skill and care consistent with industry standards, but we do not guarantee that any specific issue will be fully resolved, that hardware will be recoverable, that a device will function like new, or that a website will achieve any particular ranking, traffic, or business outcome. Diagnostic time and labor already performed are billable regardless of whether an issue is ultimately resolved, except where we are unable to perform the service at all due to our own fault.

7. Limitation of Liability

To the maximum extent permitted by law, Little Technical Solutions LLC's total liability for any claim arising out of or relating to our Services — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

8. Third-Party Costs & Services

Some services involve third-party products or subscriptions not billed through us, including but not limited to domain registration fees, Google Workspace or Microsoft 365 subscriptions, hosting fees, hardware components, and software licenses. You are responsible for these costs directly with the applicable third party unless explicitly stated otherwise in your quote. We are not responsible for the acts, omissions, pricing changes, or service interruptions of third-party providers.

9. Website Ownership & Hosting

Upon full payment for a website project, you own the final website files and design delivered to you, excluding any third-party licensed assets (such as stock photography, fonts, or plugins), which remain subject to their original licenses. We are not responsible for maintaining, updating, or securing a website after delivery unless you have a separate, active maintenance agreement with us.

10. American Heroes Discount Terms

The American Heroes Discount is offered at our sole discretion to active duty military, veterans, teachers, first responders, doctors, TSA agents, police, firefighters, and Virginia-based Federal Firearms License (FFL) holders who provide valid proof of eligibility. Documents such as a DD-214, Leave and Earnings Statement (LES), employment verification letter, or current FFL may be submitted by email. Federal government-issued ID cards (including military ID/CAC, veteran ID card, and TSA credentials) must be verified in person — consistent with 18 U.S.C. § 701, we do not accept and will not request a photograph, scan, or copy of these cards. We reserve the right to verify eligibility, deny, or revoke the discount at any time if proof cannot be confirmed or is found to be inaccurate. Misrepresenting eligibility for this discount, under any category, may be treated as fraud.

11. Confidentiality & Data

We will take reasonable precautions to protect any personal or business information you share with us in the course of providing Services. We do not sell your personal information. We may need to access accounts, files, or systems to perform requested work; you authorize such access solely for the purpose of completing the agreed-upon Services.

12. Indemnification

You agree to indemnify and hold harmless Little Technical Solutions LLC, its owner, and any subcontractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your breach of these Terms; (b) content or materials you provided that infringe a third party's rights; (c) your unauthorized use of any device, account, or system serviced by us; or (d) fraudulent or bad-faith conduct, including unwarranted payment disputes for services actually rendered.

13. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, severe weather, power or internet outages, third-party service outages, or other circumstances outside our control.

14. Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any dispute arising from these Terms or our Services shall be resolved in the state or federal courts located in Virginia, and you consent to the jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time you submit payment or request service governs that transaction. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

17. Contact

Questions about these Terms can be directed to Little Technical Solutions LLC at 636-426-0289 or dylan@littletechicalsolutions.com.