Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") form a binding agreement between you ("Client," "you") and Little Technical Solutions LLC ("we," "us," "our," "the Company"), a Virginia limited liability company. By requesting a quote, submitting a project form, scheduling service, or making a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our services or submit payment.

2. Services

Little Technical Solutions LLC provides website design and development, computer repair, networking, cybersecurity, and small business IT services ("Services") as described on our website. Specific scope, deliverables, and pricing for any given job are confirmed with you individually before work begins. Prices published on our website are starting points for typical jobs and are not binding quotes for atypical, complex, or larger-scope work.

3. Payment Terms

Payment is processed securely through Square, via our website's payment page at lit-solutions.tech/payment. We do not collect, view, or store your payment card information. All payments require agreeing to these Terms via the checkbox on that page before the payment button will work. Unless otherwise agreed in writing:

• Fixed-price project work (such as website packages) is split 50/50. A 50% deposit is due before work begins, and the remaining 50% is due at launch, after you have reviewed the finished work and we have confirmed it is ready to go live. You are never asked to pay the full project amount before seeing anything.
• Smaller one-time services (repairs, installations, setups, and similar jobs) are billed on completion, unless a different schedule is specified on your invoice.
• Hourly services are billed on completion of work, unless a different schedule is specified on your invoice.
• All prices are in U.S. dollars. You are responsible for any taxes applicable to your purchase.
• Payment is due upon receipt of invoice unless a different due date is specified.
• Late payments may result in suspension of ongoing services (such as website hosting assistance or monthly IT support) until the account is brought current.

4. Cancellations, Refunds & Chargebacks

Cancelling before work begins: if you cancel before we have started, your deposit is refunded in full, less any non-recoverable transaction fee already charged by our payment processor.

Cancelling after work begins: fixed-price project work starts with planning, design, setup, configuration, and custom labor, so once work is underway a deposit becomes partially non-refundable. We refund the portion covering work not yet performed, calculated from hours actually worked and costs actually incurred. If you ask, we will show you that breakdown in writing before issuing the refund, so the number isn't something you simply have to take our word for.

After delivery: completed, delivered work (finished websites, completed repairs, completed installations) is not generally refundable, because the work has already been performed and handed over. If something wasn't done as agreed, contact us at 804-309-0968 or dylan@lit-solutions.tech within 30 days of completion and we will correct it at no additional charge, or refund the portion of the work that was not delivered as agreed. See also Section 6A (Workmanship Warranty).

Billing disputes: please contact us before opening a dispute with your bank, card issuer, or Square — nearly every billing problem is a misunderstanding we can fix the same day, and we would much rather fix it than argue about it. Nothing here limits any right you have under applicable law, including your right to dispute a charge with your card issuer. We keep records of project scope, communications, and delivered work, and we may use them to respond to a dispute.

5. Client Responsibilities

You represent and warrant that:

• You are the lawful owner of, or have obtained express permission to authorize service on, any device, network, account, or system you ask us to work on.
• Any content, images, text, logos, or materials you provide for website work are either owned by you or properly licensed for your use, and do not infringe any third party's rights.
• Information you provide to us (including on the project intake form) is accurate and complete to the best of your knowledge.
• We ask you to back up your own data before any computer, network, or website service begins, and we will tell you plainly before we start if a job carries real risk to your data. If you would rather we handled the backup, that is a service we offer — and where you have paid us to back your data up, this clause does not excuse us from doing that job properly. Otherwise, while we take reasonable care, we are not responsible for data loss during repair, migration, or configuration work, except where caused by our negligence, gross negligence, or willful misconduct.

6. No Guarantee of Outcome

Technology services inherently involve uncertainty. We will use reasonable skill and care consistent with industry standards, but we do not guarantee that any specific issue will be fully resolved, that hardware will be recoverable, that a device will function like new, or that a website will achieve any particular ranking, traffic, or business outcome.

Our initial diagnostic is free, and that is not qualified anywhere. We will tell you what we think is wrong and what it will cost to fix before you owe us anything. If you decide not to go ahead, you owe nothing. Billable labor begins only after you have approved a quote — and once approved, that labor is billable whether or not the underlying issue turns out to be fixable, since the work of attempting it has still been performed. We will always tell you as soon as we believe a job is not worth continuing, rather than billing time into a dead end.

6A. Workmanship Warranty

We warrant our own labor for 30 days from the date a job is completed. If the specific problem we were paid to fix recurs within that window, we will re-do the work at no additional labor charge. This covers our workmanship — it does not cover new or unrelated problems, hardware that fails on its own, damage caused by someone else's changes, software or service changes made by third parties, or parts (which carry only their manufacturer's own warranty). For website projects, this warranty covers defects in what we built; it does not cover new content, new features, or changes you request after launch, which are quoted separately.

7. Limitation of Liability

To the maximum extent permitted by law, Little Technical Solutions LLC's total liability for any claim arising out of or relating to our Services — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

8. Third-Party Costs & Services

Some services involve third-party products or subscriptions not billed through us, including but not limited to domain registration fees, Google Workspace or Microsoft 365 subscriptions, hosting fees, hardware components, and software licenses. You are responsible for these costs directly with the applicable third party unless explicitly stated otherwise in your quote. We are not responsible for the acts, omissions, pricing changes, or service interruptions of third-party providers.

9. Website Ownership & Hosting

Ownership depends on which way you buy, and we tell you which one you're getting before you pay. Your written scope of work names the plan and states the ownership terms for your specific project. If your scope of work is silent, the buy-outright terms in 9.1 apply by default. We will never move a project from one basis to the other after you've paid.

9.1 Buy-outright projects (Starter, Business, and custom builds)

This is how our published website packages work. Upon full payment, you own the final website files, source code, and design delivered to you, excluding third-party licensed assets (stock photography, fonts, plugins), which remain subject to their original licenses. The site is yours to host wherever you like, to hand to another developer, or to change without us. We are not responsible for maintaining, updating, or securing it after delivery unless you have an active maintenance agreement with us.

If you leave, you are entitled to your website files, your source code, and an export of your content at no charge. We provide them within 10 business days of your request, and we do not charge a “release” or offboarding fee. Where a balance is genuinely outstanding on the project, we may hold delivery of the finished build until it is paid — but that never extends to your domain or to content you gave us, both of which are covered by 9.3.

9.2 Website Subscription plans

On a subscription plan you pay a reduced amount upfront and a monthly fee, and in exchange we retain ownership of the website build and license it to you for as long as your subscription is active. This is the trade: much less money upfront, and the site remains ours. It is not a rent-to-own arrangement and does not convert to ownership automatically, however long you subscribe.

Subscription plans carry a 12-month minimum term, after which they continue month to month and you can cancel at any time with written notice before your next billing date. While your subscription is active you get hosting, deployment, security updates, and the support included in your plan. If your subscription ends — whether you cancel or it lapses for non-payment — we stop deploying and hosting the site, and it goes offline. We will tell you in writing before that happens, and nothing goes dark without notice. You keep everything covered by 9.3 regardless.

You can buy your site outright at any time. If you'd rather own it, tell us and we'll quote you the buy-out — the difference between what you've paid on the subscription and the equivalent buy-outright package price, so nothing you've already paid is wasted. Once the buy-out is paid, 9.1 applies to your site from then on and you own it.

9.3 What is always yours, on any plan

Regardless of plan, and regardless of how or why the relationship ends:

• Your content is yours. Text, photographs, logos, and any other material you gave us, plus an export of content you added through any tool we built for you. Always, at no charge, within 10 business days of asking.
• Your domain is yours. If you already owned the domain, we never take control of it, and nothing we do affects it. If we registered it for you, it is registered in your name with you as owner and administrative contact from the outset — we simply cover the renewal fee while you're a client. On cancellation we transfer billing control to you on request and give you at least 30 days' written notice before we stop covering renewals, with instructions for taking it over. After that window it is yours to renew or to let lapse, and we will not renew it for ourselves, register it ourselves, or transfer it to anyone else.
• Your business data is yours. Customer enquiries, form submissions, and any records the site collected on your behalf.

We do not hold any of the above over a billing dispute.

10. American Heroes Discount Terms

The American Heroes Discount is offered to active duty military, veterans, teachers, first responders, doctors, TSA agents, police, firefighters, and Virginia-based Federal Firearms License (FFL) holders who confirm their eligibility.

We do not ask you to email us a DD-214, an LES, or any other document containing your Social Security number, date of birth, or financial details. We are a cybersecurity company and we are not going to ask you to send your most sensitive document as an unencrypted email attachment. Eligibility is confirmed by whichever of these you prefer: showing us your credential in person; sending a copy with sensitive fields (SSN, date of birth, financial data) blacked out; or, for licensed professionals, giving us a license number we can verify directly with the issuing body. Federal government-issued ID cards (military ID/CAC, veteran ID card, TSA credentials) are verified in person only — consistent with 18 U.S.C. § 701, we do not accept and will not request a photograph, scan, or copy of these cards.

Any document you do send us is deleted within 7 days of your eligibility being confirmed; we retain only the fact that you qualified and the date we verified it, so you never have to prove it twice. See our Privacy Policy for details. We reserve the right to verify eligibility, deny, or revoke the discount at any time if proof cannot be confirmed or is found to be inaccurate. Misrepresenting eligibility for this discount, under any category, may be treated as fraud.

11. Confidentiality & Data

We will take reasonable precautions to protect any personal or business information you share with us in the course of providing Services. We do not sell your personal information. We may need to access accounts, files, or systems to perform requested work; you authorize such access solely for the purpose of completing the agreed-upon Services.

12. Indemnification

You agree to indemnify and hold harmless Little Technical Solutions LLC, its owner, and any subcontractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your breach of these Terms; (b) content or materials you provided that infringe a third party's rights; (c) your unauthorized use of any device, account, or system serviced by us; or (d) fraudulent or bad-faith conduct, including unwarranted payment disputes for services actually rendered.

13. Force Majeure

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, severe weather, power or internet outages, third-party service outages, or other circumstances outside our control.

14. Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any dispute arising from these Terms or our Services shall be resolved in the state or federal courts located in Virginia, and you consent to the jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time you submit payment or request service governs that transaction. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

17. Contact

Questions about these Terms can be directed to Little Technical Solutions LLC at 804-309-0968 or dylan@lit-solutions.tech.

18. Care Hub Accounts

These are two different things, so it's worth being clear about which is which. My Account (lit-solutions.tech/myaccount) is the basic account anyone can create for themselves to view their own invoices, receipts, and paperwork. The Care Hub (lit-solutions.tech/care-hub) is the fuller portal for organizations with an ongoing service relationship — support tickets, service history, approvals, and change orders — and that one is invitation-only.

If we provide you with access to the Care Hub, the following additional terms apply. The Care Hub is invitation-only — you cannot self-register, and your account is created by us or by an administrator within your organization. Submitting a ticket, checklist answer, or other request through the Care Hub does not by itself create or modify any service agreement, scope of work, or pricing between you and Little Technical Solutions LLC; those remain governed by whatever separate engagement, quote, or scope-of-work document applies to your organization. The Care Hub is a communication and tracking tool for that underlying relationship, not a replacement for it.

You are responsible for keeping your Care Hub login credentials confidential and for all activity under your account. Accounts belong to an organization and carry a role (owner, member, read-only, or our staff) that determines what data within that organization the account can see and change; you agree not to attempt to access another organization's data, share your credentials, probe or attack the platform's security, or use the Care Hub in any way that violates applicable law. Administrator accounts are required to enable two-factor authentication, and we may suspend or terminate any account that violates these Terms or poses a security risk to the platform or to other organizations' data.

You retain ownership of the files, messages, and information you submit through the Care Hub. You grant us the right to store, process, and display that content back to you and to our staff solely to provide the service. If your organization's relationship with Little Technical Solutions LLC ends, your Care Hub account access ends with it, subject to the data retention periods described in our Privacy Policy. Sections 6 (No Guarantee of Outcome), 7 (Limitation of Liability), 12 (Indemnification), and 14 (Governing Law & Disputes) of these Terms apply in full to your use of the Care Hub, in addition to the Care Hub-specific terms in this section.