Describe the task
Tell us what you were trying to do and where in the application you encountered the issue.
LTS Inventory support
Support without handing over your password.
Start with inventory@lit-solutions.tech. We will help you understand the next safe step without asking you to share credentials or payment information.
Before you send
Give support useful context, not sensitive access.
A concise description helps support understand the issue while protecting your account and your organization.
Share the visible error
Include the exact message, time, and a redacted screenshot if it will help reproduce the problem.
Keep credentials private
Never send passwords, one-time codes, API keys, recovery codes, or payment details by email or chat.
Customer-approved support access
Support access is time-limited, approved, and reviewable.
If support access is required, an authorized user approves a time-limited session. The session appears in audit history and can be revoked.
Request a session
Support explains why access is needed for the issue at hand.
Authorized user approves
Only an authorized user can approve the requested, time-limited access.
Review or revoke
The session is visible in audit history and can be revoked when it is no longer needed.
Account and service resources
Continue from the right place.
Use the secure application for account activity and the published service page for service availability.